SHIPPING
Order Processing & Shipping Time
- Once your order is completed, it will be packaged and shipped within 24 hours.
- Shipping generally takes 8-12 business days to arrive after dispatch.
Please note that we are not responsible for any lost or delayed packages.
Customer Service & Response Time
- Our customer service hours are Monday to Saturday, 9:00 AM to 4:00 PM.
- Please allow up to 48 hours for a response to your email or inquiry.
Order Information & Address Accuracy
- Before confirming your order, please ensure your personal information and shipping address are correct.
- If your package is marked as “Returned to Sender,” additional shipping fees will apply.
Import Duties & Taxes
- We are not responsible for any import duties or taxes.
- International taxes and import duties are the buyer’s responsibility and are not included in the shipping cost.
- Please note that Eccentric Manor and the carrier cannot control any customs delays.
- Certain countries may apply customs duties upon receipt of the package, and Eccentric Manor is not responsible for these fees.
Order Cancellations
- If you wish to cancel your order, please notify us within 24 hours of placing the order.